This story was passed on to me today: Just Plane Art

Simply bringing a more human touch to the flight experience changes passenger impressions forever.  It’s a shame that more airlines don’t have more people like this woman, Jewel Van Valin of Delta. 

I used to say that my dream job would be bringing a more human touch to service at some place like American Airlines.  Teaching flight crews the art of using humour to deflect the problems of that day’s flight would raise the bar on customer experience everywhere.

Filed under: Airline Service by ajax